We understand that sometimes plans change. Our cancellation policy is designed to be fair and transparent while ensuring smooth order processing.
1. Order Cancellation Before Dispatch
You may request cancellation of your order before it is dispatched from our warehouse.
To cancel your order:
-
Email us at care@shopilefy.com
-
Contact us via WhatsApp or Phone at +91-9973060422
-
Please mention your Order Number in your request.
If your order has not been packed or shipped, we will cancel it and initiate a full refund to your original payment method within 1–2 business days.
Note: Cancellation requests sent via Instagram DMs, Facebook messages, or any platform other than our official support channels will not be considered valid.
2. Order Cancellation After Dispatch
Once an order has been shipped, it cannot be cancelled. If you still wish to cancel your order after dispatch, please accept the delivery and submit a return request in accordance with our Return & Refund Policy.
3. Cash on Delivery (COD) Order Cancellation
-
COD orders may require confirmation via Phone, SMS, or WhatsApp.
-
Unconfirmed COD orders may be automatically cancelled after a few hours.
-
Frequent cancellation of COD orders may result in the COD payment option being disabled for future orders.
4. Prepaid Order Refunds
If your prepaid order is successfully cancelled before dispatch, we will initiate a full refund to your original payment method (UPI, Wallet, Credit Card, Debit Card, etc.).
Refunds are typically credited within 3–7 business days, depending on your bank or payment provider.
5. Seller Cancellations
We reserve the right to cancel any order under the following circumstances:
-
The product is out of stock or has been discontinued.
-
An invalid or incomplete shipping address has been provided.
-
Your order is flagged as suspicious or high-risk by our payment gateway or fraud detection system. In such cases, you will be notified, and if payment has already been made, a full refund will be issued.
6. Contact Us
If you have any questions or need assistance with cancelling an order, please contact our customer support team:
Email: care@shopilefy.com
Phone/WhatsApp: +91-9973060422
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays)
