Shipping policy

We're committed to delivering your order quickly, safely, and affordably across India. Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

We currently deliver across India to all serviceable PIN codes through our trusted courier partners, including:

  • Blue Dart

  • Delhivery

  • XpressBees

  • Shadowfax

  • Ecom Express

  • Other reputed logistics providers

2. Order Processing Time

  • All orders are processed within 1–2 working days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Prepaid orders are prioritized for dispatch.

  • Cash on Delivery (COD) orders may require verification via phone call, SMS, or WhatsApp before processing.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–4 working days

  • Tier 2 & Tier 3 Cities: 3–6 working days

  • Remote or Rural Areas: 5–8 working days

Please Note: Delivery timelines are estimates and may be affected by courier delays, adverse weather conditions, strikes, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • ✅ Free Shipping on all orders across India.

  • No hidden charges or surprise fees at checkout.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation via Email, SMS, or WhatsApp containing your tracking number.

  • A tracking link to monitor your shipment in real time on the courier partner's website.

If you do not receive your tracking details within 48 hours of placing your order, please contact our customer support team.

6. Delays & Unserviceable Areas

We are not responsible for delivery delays caused by:

  • Courier company issues.

  • Natural disasters.

  • Pandemic-related restrictions.

  • Government regulations.

  • Other events beyond our reasonable control.

If your delivery PIN code is found to be unserviceable after placing an order, we will contact you to cancel the order and issue a full refund.

7. Missed or Undelivered Packages

  • If the recipient is unavailable during delivery, the courier partner may attempt delivery again.

  • If delivery cannot be completed, the package may be returned to us.

  • Additional shipping charges may apply for re-dispatch of returned packages.

  • Please ensure your shipping address and contact number are accurate and accessible.

8. Cash on Delivery (COD) Orders

  • COD is available for selected serviceable PIN codes.

  • All COD orders require confirmation before dispatch.

  • Unverified COD orders may be cancelled.

  • A nominal COD handling fee may apply, if applicable, and will be displayed during checkout.

9. International Shipping

At present, Shopilefy delivers only within India.

We do not offer international shipping.

For bulk purchase or export-related inquiries, please contact our customer support team.

10. Contact Us

For any shipping-related questions or delivery assistance, please contact us:

Shopilefy

📧 Customer Support Email: care@shopilefy.com

📞 Phone/WhatsApp: +91-9973060422

🕙 Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for shopping with Shopilefy. We're committed to delivering your order safely, on time, and with the best possible shopping experience.