Refund policy

We want you to love what you buy from us. If something isn't right, we're here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition as received.

  • We offer a 5-calendar-day return period from the date you receive your order.

  • If the product is defective, damaged, or incorrect, you must submit your return request within 5 calendar days along with a clear unboxing video.

  • Exchange or replacement products will be delivered within 5–7 calendar days, subject to availability.

  • Refunds are processed within 8–15 working days to the original payment method or via Bank Transfer/UPI for COD orders.

  • Shipping charges (if applicable) are non-refundable.

  • Returns without valid video evidence or requests made after the return window will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale" or "Non-Returnable."

  • Personal care, health, or hygiene products once opened.

  • Perishable goods or fragile products such as candles and wax-based items.

  • Customized, made-to-order, or digital products (unless received defective).

3. Return Process

To request a return:

  • Contact our support team at care@shopilefy.com within 5 calendar days of delivery.

  • Share your Order Number, reason for return, and the required unboxing video.

  • Once your request is approved, we'll guide you through the pickup or self-shipping process.

Return Shipping & Fees

  • Return pickup may be available in select locations. Otherwise, customers are required to self-ship the product.

  • A ₹100 return and restocking fee applies to all approved returns and will be deducted from the refund amount.

4. Exchanges

We offer exchanges under the following circumstances:

  • The product is defective, damaged during transit, or the wrong item was delivered.

  • Size-related exchanges for eligible products (subject to availability).

Conditions

  • Exchange requests must be raised within 5 calendar days of delivery.

  • Only one exchange per order is permitted.

  • A ₹150 exchange handling fee may apply for size-based exchanges.

  • Approved replacement or exchange products will be delivered within 5–7 calendar days.

5. Refunds

Once the returned product is received and inspected, you'll be notified whether your refund has been approved or rejected.

If approved:

  • Refunds will be processed to the original payment method within 8–15 working days.

  • For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer or UPI.

  • Shipping charges (if applicable) are non-refundable.

Refunds will not be issued if:

  • The product shows signs of use.

  • The original packaging is missing.

  • The required unboxing video is not provided.

  • The return request is rejected after inspection.

6. Order Cancellations

  • Orders may be cancelled before dispatch by contacting us at care@shopilefy.com.

  • Once an order has been shipped, cancellation is no longer possible.

  • Refunds for prepaid cancellations are processed within 1–2 working days.

  • Repeated order cancellations may result in account restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains missing items, or you receive the wrong product:

  • Contact us within 24 hours of delivery.

  • Share a clear unboxing video showing the issue.

  • Approved replacement or exchange products will be delivered within 5–7 calendar days.

Note: Without a valid unboxing video, replacements or refunds cannot be processed.

8. Contact Us

For any questions, return or exchange requests, or order-related concerns, please contact us:

📧 Customer Support Email: care@shopilefy.com

💬 Phone/WhatsApp: +91-9973060422

⏰ Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays)

📦 Unboxing Video Recommendation

To help ensure a smooth and hassle-free return process, we strongly recommend recording an unboxing video when your order arrives. 🎥

This serves as valuable proof if your item is damaged, defective, or different from what you ordered.

Please ensure your video includes:

  • ✅ Clear footage of the sealed package being opened.

  • ✅ A complete view of the product and its contents.

  • ✅ Any visible damage, defects, or discrepancies.

Providing an unboxing video helps us resolve your request faster and more efficiently.

💙 Our Commitment to Your Satisfaction

At Shopilefy, your satisfaction is our highest priority.

We're committed to providing a transparent, fair, and stress-free shopping experience—from the moment you place your order to after-sales support.

If you ever need assistance, our friendly customer support team is always here to help.

Thank you for choosing Shopilefy.

Happy Shopping! 😊