FAQs

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
At Shopilefy, every product is thoughtfully curated to bring you the perfect blend of culture and modern living. We are committed to offering assured quality that is durable, authentic, and reliable, while ensuring a seamless shopping experience with flexible COD payments, fast and dependable delivery, and easy returns or exchanges. With us, you enjoy not just carefully chosen products that solve your day-to-day issues but also the confidence of hassle-free service, transparent policies, and dedicated customer support always ready to assist you.
What kind of products do you sell?
Shopilefy offers a curated collection of general and lifestyle products — designed to simplify your daily life, add charm to your space, or make perfect gifts.
Do you deliver all over India?
Yes! We deliver pan-India using trusted courier partners. Delivery availability may vary in certain remote PIN codes.
How long will it take to receive my order?
The orders are typically shipped within 1–3 business days. Once dispatched, delivery usually takes 3–7 working days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also contact our support team for updates.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on most orders. However, frequent cancellations may result in COD being disabled for your account.
Can I cancel my order?
You may cancel your order before it is dispatched. Once shipped, cancellation is not possible. Please refer to our [Cancellation Policy] for details.
What is your return and refund policy?
The returns are accepted within 5 calendar days of delivery under specific conditions. An unboxing video is mandatory for return requests. Read our full [Return & Refund Policy] before initiating a return.
What if I receive a damaged or wrong product?
We’re sorry if that happens! Don't hesitate to get in touch with us within 24 hours of delivery with a clear unboxing video showing the issue. We’ll arrange a replacement or refund as per our policy.
Do you accept bulk or custom orders?
Yes, we welcome bulk or corporate gift inquiries. Drop us an email with your requirements and we’ll get back to you with details.
How do I reach customer support?
Email us at: care@shopilefy.com
Call/WhatsApp us at: +91 9234056100
Support hours: Monday–Saturday, 10 AM to 6 PM